STORE POLICY

Return, Exchange and Cancellation

  • An order can only be cancelled within 24 hours of placing.

  • If the product is received in a broken form or you are dissatisfied with it, please share a picture at info@gardenup.in and we will arrange for a replacement wherever possible. However, for any complaints after 24 hours of delivery, a replacement can not be offered


Privacy & Safety

We ask our users to share their information on the website only in two scenarios.

 1) Newsletter- if you wish to subscribe to our newsletter. We share monthly or seasonal gardening and home decor related information on your submitted email through our newsletter. If you have made a purchase with our store, it automatically adds you to our website subscriber list and you will start receiving our newsletter.  You can unsubscribe over an email. 2) Store- your details such as address and phone number shared with us while placing the order will only be used to process and fulfil the order.  

Payment Methods

  • Credit / Debit Cards and UPI payment to gardenup@upi

  • We use Citrus payment gateway to process credit and debit card payments.

  • If you have chosen 'manual payment' while placing your order, please make the payment to gardenup@upi. We will confirm the order within 24 hours, once the payment has been received.

Shipping and Delivery

  • All the prices shown on the site include shipping charges

  • We partner with the best of delivery services in India such as FedEx, DTDC, Safex etc to ship your order at the earliest.

  • Shipping takes 7-10 days but during holidays and festivals it may take longer.

Customer Care


In case of any problems, doubts or feedback related to our store you can write to us at info@gardenup.in 

Dr. Ekta Chaudhary

A researcher turned entrepreneur

 © 2019 GardenUp Online Pvt. Ltd.| Mumbai